SHIPPING & RETURN POLICY

SHIPPING & RETURNS

WE OFFER COMPLIMENTARY GROUND SHIPPING ON CUSTOM ORDERS VIA FEDERAL EXPRESS ON ALL U.S. ORDERS. ALL ACCESSORIES WILL BE DELIVERED WITHIN 5 TO 7 BUSINESS DAYS. ORDERS MAY TAKE UP TO 48 HOURS TO PROCESS PRIOR TO SHIPPING. ORDERS WILL NOT BE PROCESSED ON WEEKENDS OR HOLIDAYS. THEY WILL BE PROCESSED THE NEXT BUSINESS DAY. COMPLIMENTARY EXPRESS SHIPPING IS AVAILABLE ON ORDERS OVER $500. YOUR ORDER MUST REACH US BY 12 PM (EST). IT WILL NORMALLY BE DELIVERED WITHIN TWO BUSINESS DAYS. YOUR ORDER MUST REACH US BY 12 PM (EST). IT WILL NORMALLY BE DELIVERED THE FOLLOWING WORKING DAY. ALL CUSTOM ORDERS WILL BE DELIVERED WITHIN 4 TO 6 WEEKS. ORDERS MAY TAKE UP TO 48 HOURS TO PROCESS AFTER PAYMENT IS RECEIVED. ORDERS WILL NOT BE PROCESSED ON WEEKENDS OR HOLIDAYS. THEY WILL BE PROCESSED THE NEXT BUSINESS DAY.
ONCE WE HAVE SHIPPED YOUR ORDER, WE WILL SEND YOU AN EMAIL WITH SHIPPING DETAILS AND A FEDEX TRACKING NUMBER. FOLLOW THE LINK IN THE EMAIL TO CHECK THE ESTIMATED ARRIVAL OF YOUR ORDER.
YOU, OR AN AUTHORIZED PERSON, MUST SIGN FOR YOUR ORDER UPON ARRIVAL. THIS ENSURES YOUR PURCHASES ARE SAFELY DELIVERED TO YOU. IF YOU ARE UNAVAILABLE WHEN YOUR PACKAGE ARRIVES, FEDEX WILL LEAVE A RE-DELIVERY SLIP.
WE CANNOT SHIP TO POST OFFICE BOXES, APO/FPO ADDRESSES, FREIGHT FORWARDERS, OR A HOTEL OR MOTEL ADDRESS. WE CANNOT SHIP TO PUERTO RICO, GUAM AND ALL OTHER U.S. POSSESSIONS AND TERRITORIES SITUATED OUTSIDE NORTH AMERICA. FIRST TIME ORDERS MAY REQUIRE THE SAME BILLING AND SHIPPING ADDRESS, OR AN ADDRESS THAT IS VALIDATED BY THE ISSUING CREDIT CARD COMPANY.

RETURNS


ALL CUSTOM ORDERS MAY NOT BE RETURNED.
A CUSTOM ORDER INCLUDES ANY SHIRT, SUIT, FORMALWEAR, OVERCOAT OR MENSWEAR FROM OSCAR WILDE BRAND. IT INCLUDES, BUT IS NOT LIMITED TO ANY AND ALL MENSWEAR FOR THE FOLLOWING GAETANO BRAND COLLECTIONS; BACHELOR COLLECTION, WALL STREET COLLECTION, OXFORD COLLECTION AND BATTAGLIA COLLECTION. CUSTOM ORDERS MAY NOT BE RETURNED AFTER PAYMENT HAS BEEN RECEIVED.

ALL ACCESSORIES MAY BE RETURNED WITHIN 14 DAYS FROM DATE OF DELIVERY. PLEASE RETURN WITH THE ALL PACKAGING AND YOU RECEIPT ENCLOSED. RETURNED ITEMS WILL RECEIVE STORE CREDIT.
TO FACILITATE A RETURN FOR STORE CREDIT, PLEASE USE THE FOLLOWING STEPS:
1. PLACE YOUR NEW, UNUSED ITEMS WITH THEIR ORIGINAL TAGS ATTACHED, INTO THE ORIGINAL PACKAGING PROVIDED.
2. INCLUDE THE PAPERWORK FROM YOUR ORDER IN THE PACKAGE.
3. PLACE THE PRE-PAID SHIPPING LABEL ON THE BOX AND EITHER DROP OFF AT THE NEAREST FEDEX LOCATION, SCHEDULE A PICKUP AT FEDEX.COM, OR CALL 516.852.8883 TO SCHEDULE A PICK-UP.
FOR ANY QUESTIONS, PLEASE CONTACT CUSTOMER SERVICE AT [email protected] OR CALL 516.852.8883. FOR MORE INFORMATION ON RETURNS PLEASE SEE TERMS AND CONDITIONS.

RETURN POLICY


ITEMS FOR RETURN MUST BE RECEIVED IN NEW, UNUSED AND UNALTERED CONDITION WITH THE ORIGINAL TAGS ATTACHED. ALL ITEMS MUST ALSO BE ACCOMPANIED BY THEIR ORIGINAL INVOICE AND ORIGINAL PACKAGING. GAETANO BRAND WILL DETERMINE IN ITS SOLE DISCRETION WHETHER THE PRODUCTS ARE IN ORIGINAL CONDITION ONCE RETURNED. IF GAETANO BRAND DETERMINES THAT THE PRODUCTS ARE NOT IN ORIGINAL CONDITION THEY WILL BE RETURNED TO YOU. IF YOU PREFER, YOU MAY RETURN YOU PACKAGE VIA THE CARRIER OF YOUR CHOICE AND PAY FOR THE RETURN SHIPPING AND INSURANCE. THIS EXCLUDES ALL CUSTOM ORDERS. RETURN MERCHANDISE TO GAETANO BRAND RETURNS:

DREAM CUSTOM SUITS LLC DBA GAETANO BRAND
7345 S. DURANGO DR (B-107-171 P.O. BOX)
LAS VEGAS NV 89113.